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At Holidays.io, we are committed to safeguarding the privacy and personal data of our users in compliance with applicable data protection regulations. This Privacy Statement outlines how we collect, use, store, and protect your personal information when you use our online booking platform.

Data Collection

We collect personal data to facilitate your bookings and provide the services offered through the Holidays.io platform. This data may include:

  • Personal Identification Information: Name, address, phone number, email address, passport details (if required for specific bookings).
  • Booking Information: Travel dates, accommodation details, tour preferences, and other details related to your booking.
  • Payment Information: Credit/debit card details or other payment methods required for processing bookings.
  • Device Information: IP address, browser type, and other technical data collected when you access our website.

This information is collected directly from you or via third-party service providers such as payment processors.

Legal Basis for Data Processing

We process your personal data under the following legal bases:

  • Performance of a Contract: Your personal data is necessary for fulfilling the booking services you request.
  • Legal Obligations: In some cases, we process data to comply with legal requirements, such as reporting to authorities or fulfilling regulatory obligations.
  • Legitimate Interests: We may process data for business reasons like improving services, fraud prevention, and ensuring platform security while respecting your rights.
  • Consent: For certain activities, such as marketing, we will request your explicit consent.

Data Usage

We use the personal data we collect for the following purposes:

  • To manage and facilitate bookings made through the Holidays.io platform.
  • To process payments, issue confirmations, and provide invoices.
  • To offer customer support and communicate regarding your bookings.
  • To personalise your experience and recommend tailored services.
  • To ensure compliance with legal and regulatory obligations.
  • To analyse trends and improve our platform's functionality.

With your consent, to send marketing materials, promotions, or special offers.

Data Sharing

Your personal data may be shared with the following entities:

  • Marketplace Operators (MPOs): Local operators responsible for processing bookings and delivering services.
  • Service Providers: Such as payment processors, customer support teams, and IT service providers.
  • Authorities and Regulators: Where required by law.
  • Third-Party Partners: With your consent, for marketing purposes.

We ensure that any third parties with whom we share your data comply with data protection regulations and maintain the confidentiality and security of your information.

Data Security

We implement technical, physical, and organisational measures to protect your data from unauthorised access, disclosure, loss, or alteration. These measures include encryption, secure servers, and access controls. However, no system can guarantee absolute security, so we encourage you to take reasonable precautions, such as using strong passwords.

Data Retention

We will retain your personal data only as long as necessary for the purposes outlined in this Privacy Statement or as required by law. Once no longer needed, your data will be securely deleted or anonymised.

Booking and payment details: Retained for legal and accounting purposes, including tax obligations. Marketing preferences: Retained until you choose to unsubscribe.

Your Rights

You have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to inaccurate or incomplete personal data.
  • Right to Erasure: Request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request limitations on how we process your data in specific situations.
  • Right to Data Portability: Request your data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us using the details in the "Contact Information" section below.

Cookies and Tracking Technologies

Holidays.io uses cookies and similar tracking technologies to enhance your experience. These tools help us analyse website traffic, remember preferences, and deliver content tailored to your interests. For more information, refer to our Cookie Policy.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your home jurisdiction. In such cases, we ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place to protect your data in compliance with relevant laws.

Changes to This Privacy Statement

We may update this Privacy Statement periodically to reflect changes in our data practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this statement regularly.

Contact Information

If you have questions or concerns about this Privacy Statement, please contact us through the relevant channels listed on our "Contact Us" page.